Privacy Policy
Last updated: November 26, 2025
1. Overview
United RCM Solutions (“United RCM,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices. This policy applies to our website, products, and services (collectively, the “Services”).
2. Information we collect
2.1 Information you provide
- Contact details: name, email, phone number, company, job title
- Account and service data: credentials, preferences, support requests, and communications
- Billing details: address, payment method (processed via secure third‑party providers)
- SMS program data: mobile number, opt‑in status, timestamp, source URL, disclosure text, message history (metadata)
2.2 Information we collect automatically
- Device and usage: IP address, browser type, pages visited, time on site, referring/exit pages
- Cookies and similar technologies: for preferences, analytics, and security
2.3 Information from third parties
- Service providers: analytics, payment processing, messaging delivery
- Business partners: referrals or integrations you authorize
3. How we use information
- Provide and improve Services: operate, maintain, and enhance features
- Communicate: respond to inquiries, support, service notices, and transactional messages
- Security and integrity: detect, prevent, and investigate fraud or misuse
- Compliance: meet legal, regulatory, and audit obligations
- Marketing (with consent): send promotional emails or SMS if you opt in; you may unsubscribe at any time
4. SMS/A2P/10DLC program
We operate an SMS program to deliver service updates, appointment reminders, account notifications, support messages, and, if you consent, promotional content.
4.1 Opt‑in methods
- Checkbox: select an unchecked consent box adjacent to the phone field on our forms
- Provision and agreement: provide your mobile number and affirm you agree to receive messages
- Keyword: text a designated keyword to our program number
Consent is not a condition of purchase or services.
4.2 Required disclosures
- Program name: United RCM Solutions Alerts
- Message types: service updates, reminders, notifications, support; promotions only if consented
- Message frequency: varies
- Rates: message and data rates may apply
- Opt‑out: reply STOP to cancel (we also recognize CANCEL, END, QUIT, UNSUBSCRIBE)
- Help: reply HELP for help or contact support below
- Carrier disclaimer: carriers are not liable for delayed or undelivered messages
- Brand identification: messages identify United RCM Solutions as the sender
4.3 Data handling for SMS
- Purpose limitation: mobile numbers and SMS consent are used only for the program
- No selling or sharing: we do not sell or share mobile opt‑in data with third parties for their marketing
- Retention: we retain opt‑in and message metadata as required for compliance and audit, then delete or anonymize
- Security: access controls, encryption in transit, and other safeguards proportional to risk
5. Legal bases
Where applicable, we rely on legitimate interests to provide Services, contract necessity for transactions, consent for marketing and SMS, and legal obligations for compliance and security.
6. Sharing of information
- Service providers: to deliver functionality (e.g., hosting, analytics, messaging, payment processing)
- Business transfers: in connection with mergers, acquisitions, or asset sales, subject to this Policy
- Legal compliance: to comply with laws, regulations, court orders, or enforce our rights
We do not sell or share mobile opt‑in data or SMS consent with third parties for their marketing.
7. Your rights and choices
- Access, correction, deletion: request access to, correction of, or deletion of your personal information
- Marketing preferences: unsubscribe from emails via links; opt out of SMS by replying STOP
- Cookies: manage preferences through browser settings or on‑site tools where available
8. Data retention
We retain personal information for as long as necessary to provide the Services, fulfill the purposes described, comply with legal obligations, resolve disputes, and enforce agreements. SMS opt‑in records are retained for compliance and audit requirements.
9. Security
We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure; we strive to protect your data and continuously improve our security practices.
10. International transfers
If we transfer information across borders, we implement appropriate safeguards consistent with applicable law, such as contractual protections.
11. Children’s privacy
Our Services are not directed to children under 13 (or the applicable age of consent). We do not knowingly collect personal information from children. If you believe a child has provided information, contact us to request deletion.
12. Changes to this policy
We may update this Privacy Policy from time to time. If changes materially affect your rights, we will provide additional notice where required. Your continued use of the Services after changes indicates acceptance.
